Customer Care
To my valued customers,
I thank you for your love and support. Please feel free to contact me if you have any issues or concerns. I will help in the best way possible. Thank you!
Love, Petals & Poison
Have any questions or concerns?
Please feel free to send an email, and I will be
more than happy to help!
EMAIL:
petalsandpoison@gmail.com
Returns/Exchanges/Refunds
Due to the fact that all teas and hot chocolates are handmade and are a food item, we unfortunately cannot accept refunds, returns, or exchanges. It is the duty of the buyer to ask questions, review descriptions, and look at images closely.
All other items are final sale. No refunds or returns. Exchanges of the same item can be made if there is a defect. It is the duty of the buyer to ask questions, review descriptions, and look at images closely.
Please note due to the relative inconsistencies of various display monitors, the colors you see on your screen may not be totally accurate reproduction of the actual product. We strive to make the colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.
If for any reason you are unhappy with your custom order or any other purchased items, please contact us directly so we can further assist you.
Please note, once the item has left the facility, Petals & Poison is not responsible if items are received broken or damaged or lost in mail. If an item is damaged in the mail, please send us an email with an image attached to petalsandpoison@gmail.com. WeI do require that the buyer pay for shipping (both to and from), as well as any other discussed charges. Thank you so much for your cooperation and support!
God bless!
faq
Tea Allergy Info
Allergens - Our facility is not a certified allergen-free or gluten-free facility.
Tree Nuts: Some blends contain tree nuts. I take every precaution to prevent cross-contamination by using separate scoops and mixing bins for each allergen.
Gluten:
Teas: All teas are gluten free.
Flavors: All flavorings are gluten free.
The tree nuts that are used are gluten free.
Herbs: Every effort is made to source the best gluten free herbs. Some of our herbal suppliers, using an over-abundance of caution, will not make any gluten free “claims”, which makes us unable to state with 100% certainty that all tea blends are gluten free.
GMO's: All Petals & Poison teas do not contain ingredients that have been genetically modified.
Hot Chocolate Info:
Allergens - Our facility is not a certified allergen-free or gluten-free facility.
Tree Nuts: Some blends contain tree nuts. I take every precaution to prevent cross-contamination by using separate scoops and mixing bins for each allergen.
Please read each non-vegan hot chocolate ingredients list for more in depth information.
Vegan Hot Chocolate Info
-Natural Flavor Powder Ingredients (with sugar): Natural Powder (With Sugar) Contains: Dextrose and Natural Flavors. Vegan, Kosher, Gluten-Free.
-Sugar-Free Flavor Powder Ingredients:Natural Powder (Sugar-Free) Contains: Gum Acacia and Natural Flavors
OVER FLAVORING YOUR HOT CHOCOLATE
If for any reason you notice a "medicinal/minty" flavor when drinking your Vegan Hot Chocolates, you have unfortunately over-flavored your drink. Or, if you are burping the flavor up an hour or more after you have eaten the finished product, you have also possibly over flavored it. Make sure to start with a small amount of flavor powder to your drink. It's always better to start with a little of the powder. Remember, a little goes a long way!
SHOP FAQ
Q: Is shipping free?
A: Domestic shipping is free on all orders $100+!
International shipping ranges between $16-$50 depending on weight and if the item is insured or not.
Q: Do you ship internationally?
A: Yes. International shipping is charged on top of the price of the item(s). International shipping ranges between $16-$50+ depending on weight and if the item is insured or not. (Depending on location). All international buyers are responsible for ANY/ALL custom fees.
Q: Do you do returns or refunds?
A: Handmade items and food items, cannot be returned or refunded. We offer exchanges for items that have defects.
Q: Do you take payment plans?
A: Yes! You can use either Paypal or Afterpay to make 4 easy payments!
Q: Are all sales final?
A: Yes. All sales are final. They cannot be returned, exchanged, or refunded.
Q: When do you ship?
A: Please allow 7-14 days for processing and shipment.
Q: What are your items made of?
A: Please view each description of teas and hot chocolates for more information on ingredients. For the Lucerna Tea Set, it is made with bone-free porcelain. For the Tea strainers, it is made of food grade brass and nickel plated brass. For the "Into the Unknown" Candle Rings, they are hand sculpted with a high quality durable clay, brass and a paraffin candle. Please email me us you have any allergy concerns.
Q: My item was damaged and/or lost. What do I do?
A: Please email us at petalsandpoison@gmail.com to discuss further in detail about the situation. Please take photos of the damaged item, keep all original packaging, and we will then provide you the next steps.